Calm, Capable, and Building with Purpose
Project: Commercial shop fit-out. | Photos: Provided
About winning work
Q: What’s your general approach when responding to job leads?
A: “Making sure we’re both fit for each other. First point of action, making sure they’re the right client for me, and asking am I the right builder for them. Finding out exactly what they want before you catch up.
Getting to know them just a little bit, just the basics, asking questions like is this an investment property, is this your home, what quality are you after. Letting them know our process as well.
I would definitely say I screen them lightly. Just to make sure we’re compatible.”
Q: How do you screen clients — on the phone or in-person?
A: “Depending on the project, I have started just calling, asking them if they’ll be free on a certain day. But I used to email mostly, just because a lot of people are busy. But I have started calling and it’s changed everything.”
Q: How has calling clients changed things for you?
A: “I can get answers directly, straight away, saves a lot of back and forth. I can hear them over the phone. More of a speeding up of the process and understanding what they’re looking for.”
Q: What sorts of things do you talk about up-front?
A: “I try to see what they want to achieve, their outcome, the purpose, is it for their whānau. I usually lightly talk about our company, I don’t go into too much, it follows its way through naturally, as we’re talking now. I don’t have a massive sales pitch, I prefer to be a lot more relaxed.”